Forum Discussion
Poor coverage and data speeds
In the three and half years that I've lived in central Alberta Telus coverage has been weak. I usually get only one bar at home (inside or out), two if I'm lucky. Data speeds of maybe 20 mbps down, ...
Have you tried that link? It just redirects to https://www.telus.com/en/my-telus-app, which is basically just an advertisement for your app. So that doesn't help.
TELUS_Support
Official Support Team
Official Support TeamCorrect, you need to login to your account to be able to have access to it.
I am logged in to my Telus account. The link you posted still redirects to the My Telus App page, not to a technical support page.
- TELUS_Support
Select the Virtual assistant and agent chat card from the support page. It is also accessed directly through Message Us options through-out the app.
Are you saying that I have to use the Telus App rather than use a web browser on a computer for the sake of efficiency and not having to waste a lot of time on this? A proper support reply on a forum like this should be direct, thorough, and helpful. Please don't share a link that redirects and does not directly address my points.
Secondly, can you explain why, several months after reporting poor coverage using your reporting system, I have yet to hear from anyone at Telus, so I have to go through the process again?
Thirdly, my login to this forum no longer works because at some point your forum software restricted the length of usernames, and my existing username is too long. What's the solution to that? I already reported this issue over a year ago while on the phone with your tech support.
There's so much friction with every interaction with Telus. It's reasons like this why you are very close to loosing a long-time customer.
