Forum Discussion
Solved
Poor coverage and data speeds
In the three and half years that I've lived in central Alberta Telus coverage has been weak. I usually get only one bar at home (inside or out), two if I'm lucky. Data speeds of maybe 20 mbps down, ...
We hear you. It can definitely be challenging to get service in areas with mountainous terrain being a natural obstruction. We’re always working to improve our network in areas like that too. Enabling Wi-Fi Calling can be a great solution for situations where mobile signal strength is limited.
TELUS_Support
Official Support Team
Official Support TeamHi there, we appreciate you taking the time to share all those details and completely understand your frustration. Please reach out to our technical support team directly at support.telus.com/mobility-expert-sm
Have you tried that link? It just redirects to https://www.telus.com/en/my-telus-app, which is basically just an advertisement for your app. So that doesn't help.
- TELUS_Support
Correct, you need to login to your account to be able to have access to it.
I am logged in to my Telus account. The link you posted still redirects to the My Telus App page, not to a technical support page.
- TELUS_Support
Select the Virtual assistant and agent chat card from the support page. It is also accessed directly through Message Us options through-out the app.
