Forum Discussion
Plan offered not honoured
How do I get in touch with someone about an offer I received that is no longer being honored? The form on the escalation page is unavailable, how convenient.
TELUS_Support
Official Support Team
Official Support TeamDoBetterTelus Can you elaborate more on what happened? We can try and help 🙂
Regarding the form, it'll be back online on December 3rd:
Service notice: Our online escalation form will be temporarily unavailable from November 25 to December 2, 2024 as our team members are focused on providing direct support through our contact centres during the Black Friday and Cyber Monday period. If you require immediate assistance, you can reach us through our regular contact options at telus.com/ContactUs, where there is an option to escalate your concern through our front line Customer Care Team.
