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Phone Number Transfer Issue
When transferring my old phone number from another carrier, the transfer request form has an error saying my old account number needs to be 10 digits, non alpha, with 4 leading zeroes. My old accou...
As a follow up, I ended up calling their phone number transfer request line, 1-877-868-3587, and was able to resolve the issue.
The problem was that Good2Go, my old carrier, doesn't have account numbers which means I couldn't use Telus' transfer request form. I had to supply my phone's IMEI to Telus and they promptly made the request.
You need to message TELUS_Support using the envelope icon at top right of the page or click on ^^^ Telus support
