Phone number transfer and creating new eSIM

Hello Ngodoj, Welcome to TELUS, though I’m truly sorry your first two weeks have felt like a runaround. Transferring a phone number and setting up an eSIM should be a quick, seamless transition—not a 15-day waiting game that leaves you with double-billing headaches.

Under Canadian CRTC regulations, when you request to port a number, your previous carrier sends an automated security authorization text to your old SIM card. You must reply "YES" within 90 minutes on that original SIM to approve the release. If that window passes or the old SIM wasn't active, the port request halts on the back end while the system waits for approval. 

Deleting an eSIM profile from your phone’s software menu is the digital equivalent of snapping a physical SIM card in half and throwing it away. Once deleted, the profile is permanently invalidated and cannot be "re-downloaded". Because your number transfer was still locked in pending status, the MyTELUS portal blocked the generation of a new eSIM push.

First bills often include partial month charges (pro-ration from your activation date to your cycle date) plus the next full month in advance. However, if your line is stuck in pending/porting limbo, it can cause duplicate temporary line charges that need a manual line audit. 

So, in order to assist you further, we'll need more information regarding your account so we'll send you a private message shortly, thanks !