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Phone calls are going directly to voicemail...
Not all phone calls are going directly to voicemail without the phone even ringing first but at least half of them. No notification of missed calls with a phone number or anything. If there wasn’t a...
SPAM feature OFF, worked for me ! No more issues, I get all my calls...
A-B
Community Manager
Community ManagerYou'd need to look to see if the numbers in question (that are calling) are blocked in the phone caller app. If not, your best bet would be to reach out to our Mobility team at 1-866-558-2273 so they can investigate further from their end.
No is not blocked.
Same phone number can call let's say 4 times in a row and it will happen and the 5th time the call will go thru.
I contacted already...but I know more than the guy on the other line. He had a script probably that he was reading and he was telling me only bad stuff...lol ! Not to use another word.
Phone in silent mode....really dude ? I just explained you that is not ...and that it can't be either for X , Y, Z reasons.
- I’ve been having this exact same problem with a Samsung phone. Some calls never ring, no notifications and goes to voicemail. Called Telus many times and just got passed on from person to another and wasted my time. Things I have done myself and no change.
- Checked and numbers are not blocked
- Deleted blocked list
- Restarted phone
- Reset network settings
- Reset Accessibility settings
- Boot into safe mode
- Deleted cache partition
- Reset phone back to factory
- Reflashed latest firmware with Smart Switch backup
- Reflashed firmware and no apps or backup
- Replaced SIM card
