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People’s delayed iPad Pro 4th gen
I ordered an the iPad Pro 4th gen last Sunday and I was reading through the forums and is it most likely I will experience the same delays? Or has things decided to shift and have products pushed fast...
- Hello Momonkey76
I foresee us getting them at the end of this month or end of Aug at this point. When I ordered mine ok the 24th via Telus? I checked out Apple ( same model and all) and their website showed 3-4 weeks ( July 15th- Aug 5th delivery. So it seems like it would be the same time for us. I heard Telus is getting 2 batches in July so who knows if that’s true.
I also spoke with a rep this morning. He said that they received the shipment and is just now waiting for the carrier to pick it up for shipping to customers. He also told me 3-5 business days from today, confidently adding, is when I should be getting the device. He literally said this week "for sure." I guess I just have to wait and see!
Hello zosvan17
Wednesday night and no change. Spoke to over 7 reps and none of them said they had stock and are ready to ship out. Most saying it will take 6-8 weeks and that telus has none. I even spoke to a manager this morning which apperantly contacted warehouse and got told they won't get any in for a while.
So I'm slowly giving up on Telus.
Wednesday night and no change. Spoke to over 7 reps and none of them said they had stock and are ready to ship out. Most saying it will take 6-8 weeks and that telus has none. I even spoke to a manager this morning which apperantly contacted warehouse and got told they won't get any in for a while.
So I'm slowly giving up on Telus.
June 2nd and still no shipment email? Yikes! I ordered the space grey IPad Pro 11" on June 24th & I've only gotten an email confirming that my order was received and approved. Judging by how long it's taking everyone else to get their orders (who placed their orders earlier than I did) I'm assuming that I'll get mine by late August/ early September at the earliest. It's annoying to have to wait so long but I'm alright since I'll be using it for school this year and my classes won't start until early September anyway! Again it's just annoying to have to wait sooo long but I knew what I was getting into. I placed my order despite seeing that I'd have to wait 6-8 weeks to actually get it. I'm at week 3 in terms of waiting so I have at least 5 more weeks to go before I can call & complain! I hope you all get your orders soon, I keep checking back here every few days to see if those of you who placed your orders before me are getting any shipment confirmations! I'll check back in a week lol
- Hello Wynn
Hopefully they do respond. Kinda funny how they have this " online" team yet they can not respond.
I also find it funny how Rogers has the same thing and they respond. Also have a forum which actual Rogers reps work on and they help you if you need help on the forums.
Telus? They are out of touch. Lets see if this week / next week we get some news. I have given up to be honest. Just sent another email to the web store asking for any info on my order. I ordered my iPad on June 2nd, really hoping I get mine shipped soon. We will see in a week's time when they respond. 🙄
- Hello Actionjax
Yeah the email I showcased above? Seems to be just a generic one. I found the same email without the " iPad pro" name online but with the" iPhone" name instead.
I emailed back and no response. You would think Telus a Canada telecommunications company would do better to handle concerns and emails from customers right? There is no way they have" limited" staff anymore as many have been working form home or their offices.
Lazyness on their part and shows lack of transparency and communication to customers. Yes...I'm very disappointed that this was ordered June 8th and told 7-14 days to receive it. No email on any delays just still waiting. iPad Pro11" model looks to still not be available. Not as disappointed at the delay but very disappointed at the communication or lack there of. At this point I could have made other arangements if the delay was going to go on this long.
- Hey guys.
So I got this email from this just about 5 minutes ago. I had a manager get in touch with them and I got this response.
“ Hello D,
We apologize that the Apple iPad Pro 12.9" (4th generation) - Space Grey will arrive later than anticipated due to logistic constraints.
In TELUS, we strive to provide the best customer experience for your mobility products and have them shipped out on the promised timeframe. However, there are instances when an item may be out of stock until the fulfillment process. This can be due to damaged items, high volume of orders, etc.
Note that we are offering multiple of devices online and reasons for the delays may vary. As much as we want to ship out devices after your order is placed, we do run out of stocks of your desired device. Rest assured, we always make sure to try and get stocks ready for you. In the event that an item is in backorder, we will send you your order once the device is available in our warehouse.
If your device is discontinued on the other hand, it may be due to the manufacturer’s decision. If you did purchased a discontinued device, we will offer you the next best device available as an alternative (if any) or we can have the order cancelled so you can place a new order for the handset you prefer.
We regret that you were affected by stocks constraints and hope your future experience with TELUS will be great ones.
Regards,
G
TELUS Webstore
TELUS Customer Solutions
Member of the TELUS team
The future is friendly®“ - Hello zosvan17
Weird I was told by 2 managers which apperantly spoke to the warehouse and they said they didn't get anything in and have no idea when Apple will send them. Whatever the case may be? Seems like so many miscommunication is happening here. If it's the case that we have to wait another almost month? Then might as well go straight to Apple. Telus should have ordered more then what was ordered at the time so they could fill all the orders. Oh well.
I'm glad you got a 3rd Gen and enjoying it! Thanks for the information I have provided! - Yeah. I spoke with them yesterday. They said that they did, indeed, get a shipment in on the 6th, but they were fulfilling them based on who ordered first. I ordered June 12 and apparently I wasn't one of the lucky ones. They offered to put a rush on my order since apparently they are getting another shipment in on the 27th. I told them to cancel my order. I ended up just purchasing a used 3rd gen locally. I'm not going to wait anymore and I need one for work so I'm ok with the 3rd gen. I wish everyone good luck at this point.
- Hello Wynn
Bell at Eaton's center / Scarborough Town Centre have limited quantities. ( Bell had 4 as of yesterday at Eaton's center). So store do have but not all.
Yes it is a global shortage BUT Telus shouldn't say " In stock". Bell shows "Currently not available online check store for stock".
Telus seems to be munipilating people to think they have stock but then show 6-8 week wait. Which isn't right. This is something many at Telus ( managers and reps) agree but only the head office can change this. I got told today no one is working at the webstore department and thus why we aren't getting any replies to the emails we send. Which makes sense.
Just a bit more communication would be better that's all. A weekly or semi month email to let us know what's happening I was speaking to a Bell rep and they said that they also have no iPad Pros 12.9 in stock (only 11) and that there is a global shortage. So while I'm not particularly happy with Telus, I think we would be in the same boat with most carriers of this device. The quickest way would be directly through Apple, but I've waited too long now to start over.
