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PAYMENT ON CELL, PAYMENT NOT BEENING ACCEPT PAY AS YOU GO
good morning, I have a very frustrated concerns and question about two pay as you go payments on cells, that is every mouth I make payments with my bank card for payment on the two cells phone, now w...
If the funds were withdrawn from your bank and TELUS did not receive the payment. And if you've allowed at least 3-5 business days for payment to be received, then it would be best to launch an investigation on your Bank and TELUS's side.
Dimo-X
Moderator
ModeratorHi David, as NFtoBC asked, what errors are you getting? And have you contacted the client care team about the payment issue?
GOOD EVENING, GOODMORNING YES I HAD TO TRY PHONING TELUS MOBILITY I ALSO CONTACTED MY BANKING, WHY WAS PAYMENT NOT THEY HAVE NO RECORDS OF ANY PAYMENT BEING MADE FROM MY BANKING ACCOUNT AND TELUS MOBILITY HAS NO RECORD OF SUCH PAYMENT BEING MADE OR RECEIVED OR ANYTHING, BUT FOR SOME STRANGE AND BURIED TELUS MOBILITY HAD TO ACCEPT PAYMENT FROM MY VISA ACCOUNT ON BOTH MY CELL AND MY WIFE CELL, BUT WILL NOT ACCEPTED FROM OUR DEBTH CARD FIGURE IT AND YES I AM THINKING OF DISCOUNTING PAY AS YOU GO AND CANCELLING OUR CELL ACCOUNT MOBILITY AND MAY RETHINK OF ANOTHER ACCOUNT LIKE RODGER, SHAW, BELL OR GET THE PAYMENT CORRECT THAK I ALWAY BEEN A HAPPY TELUS UNTIL THIS PAST THREE MONTHS WITH TELUS MOBILY DAVID
- Dimo-X
If the funds were withdrawn from your bank and TELUS did not receive the payment. And if you've allowed at least 3-5 business days for payment to be received, then it would be best to launch an investigation on your Bank and TELUS's side.
