Forum Discussion

Jdrury87's avatar
Jdrury87
Neighbour
5 years ago

Payment Declined

I just tried to take advantage of an upgrade deal sent to me via email. Went through the entire process up until the payment option. I am with BMO and use their debit Mastercard for everything in reg...
Nighthawk's avatar
Nighthawk
Icon for Community Power User rankCommunity Power User
5 years ago

I wonder if the upgrade payment is trying to be pre-authorized. You can't pre-authorize a debit Visa or Mastercard. It will fail. Recurring and single payments where they don't need to be pre-authorized will still work fine.

 

As for having valid ID, I believe that is an industry standard if it isn't a federal one. Telus' website mentions:

 

Valid photo ID: You'll need 1 valid government issued photo identification (eg. Driver’s License, Provincial ID card, passport).

Note: Stores are unable to accept health cards (excluding Quebec and British Columbia) or citizenship cards.

Customers also require 1 acceptable valid ID for credit check (eg. credit card or social insurance number either verbally, paper copy or card).
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