Forum Discussion
Pay as you go phone gives message "this phone does not have a plan" or
There are insufficient funds in the account" when you try to make a call. There is plenty of money in the account. When you try to call the number it goes straight to voicemail. This phone is set u...
TELUS_Support
Official Support Team
Official Support TeamHi there! After topping up your account, did you add a plan to activate the service? That message could be appearing because a plan hasn’t been added yet. If you still require assistance, send us a private message and we can have a look.
That is what I had to do. But I never had to do that before. For months, years even, it would just automatically top up when the balance was below the set amount.
