Forum Discussion

scarlet2583's avatar
scarlet2583
Neighbour
4 years ago

Overage charges

I just got my monthly phone bill from telus and it's $217. That's just for mobile service, home internet is another $110. That's over $300 for one month of data. The bill says I went $50 over on phon...
NFtoBC's avatar
NFtoBC
Icon for Community Power User rankCommunity Power User
4 years ago

Have you checked your phone settings to see how much data it reports you having used? There may be an app or other download happening you don’t realize.

You should be able to request a call back from the customer service phone line, or contact billing to discuss further. 
Also, what amount of data plan do you have? The $50 amount suggests you are running over your allotment.

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