Forum Discussion
Outgoing Caller ID Name
It is unacceptable that Telus mobility users that have either family or business plans with multiple devices cannot set an outgoing Caller ID Name individually for each device on the plan. Curren...
It's still unacceptable in 2025. I just switched 3 lines from Fido (Rogers discount brand) where I could set the caller-ID on their website to not being able to set it at all. 😡
TELUS_Support
Official Support Team
Official Support TeamHi greg-west-end - Not sure how this thread came up after 3 years but here's a solution: https://www.telus.com/en/support/article/outbound-calling-name-display?INTCMP=Tcom-support_results-hub_calling-features_outbound-calling-name-display
Outbound call display is possible on VoLTE devices
Since you have stepped in, the concern here is that if i have 4 lines under my account, and 3 of those lines belong to my children, then the children call display name will be shown as my name. This is something NOT acceptable in 2025. Rogers and Bell allow the customization of the name, you should fix this in 2025.
- TELUS_Support
- Where is the solution? All the family members will have the same display name? This works well with Rogers and Bell.What if I am part of a family plan?Unfortunately, this is one of the limitations of Outbound Calling Name Display. The display name comes from the name used to create the TELUS account. Therefore, all plan members will display the same name. Plan members who don’t want to display this name can remove Outbound Calling Name Display.
