Our two Telus phone numbers were deactivated

We hope this letter finds you well. We are writing to seek immediate assistance regarding a serious issue with our Telus mobile accounts, which has caused significant disruptions to our business operations and personal communications.

Our two Telus mobile numbers were on our individual accounts for many years without any issues. However, in June 2024, a conman persuaded us to switch our phones to a business mobility plan under the pretense that we would save $10 a month. This switch was made without our full understanding or consent.

In December 2024, Telus froze our account due to non-payment, resulting in the deactivation of both our phones. Unfortunately, we were out of the country from November 2024 until March 18, 2025. Upon our return at the airport, we discovered that both phones had no service. Despite this, our credit cards were continuously charged until March 2025.

It appears that the conman responsible for switching our accounts has been collecting money from his customers and failing to make the necessary payments to Telus. This fraudulent activity has left us without mobile service, severely impacting our business operations.

Our phones are integral to the functioning of our business. They are connected to our corporation, CRA, banking services, and numerous customers. The deactivation of our phones has brought everything to a standstill, causing considerable inconvenience and potential financial losses.

We have visited the Telus Corporate store over the past two days seeking assistance. Unfortunately, no one has been able to help us or provide a solution to restore our services and resolve the fraudulent activity on our accounts.