Forum Discussion
onlineorder processing
i placed an order on April 17th ,2020 credit card charged but nothing on my order yet, i think telus is a scam
I tried calling ,also sent at email to [email protected] and they didnt even reply to my message. it's been almost 13 days since i ordered . At this stage i just want to cancel my order
Did you check your order using the online order status page? You will need the order number from your confirmation email.
https://www.telus.com/en/ab/shop/mobility/order-status-tracker?&INTCMP=VAN_orderstatus
https://www.telus.com/en/ab/shop/mobility/order-status-tracker?&INTCMP=VAN_orderstatus
I did and this is the message " Please contact us as soon as possible by email at [email protected] so that we can complete the processing of your order. " i have contacted several times also called + 1 866-488-2709 but still no success. at this stage all i want is my money back then call my order
Is it possible that there is something wrong with your email and you haven't been getting correspondence for your order?
Usually sending email to a general mailbox like [email protected] triggers an automatic reply saying they received your email. Did you get such response?
- I only got the automated reply they will get back to me in 2-3 days time but they never did.
