Forum Discussion
Online Order - Lost package
I've ordered an iPhone 12 Pro two weeks ago and still haven't received it. Telus shipped on Feb 11th and it was supposed to arrive Feb 12th, but it didn't. The UPS tracking page keeps showing "In Tra...
NFtoBC
Community Power User
Community Power UserDid you leave a message at the web store phone number?
No, but I've just got an answer by email. They opened an investigation with their inventory team and UPS that can take up to 30 days.
I asked for a cancelation and refund, but apparently I'll have to wait until the end of this investigation. Probably until then, they will hold my deposit and keep charging me for a device that I didn't receive.
I was wondering if that's even legal, but probably I've agreed with this while doing the purchase, checking those checkboxes. đ
