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I've been trying to reactivate my eSIM number on my new mobile, after my old one was stolen while in Panama - where i still am - about 10 days ago. Their customer support keeps transferring me to di...
NFtoBC Thanks for flagging the post.
DanteDMP That's a rough spot to be in and we totally get the frustration with the process so far. The challenge we're presented with is that our system requires two-factor authentication (2FA) to reissue an eSIM. This entails a system generated one-time password (OTP) via SMS to the end-user who would read it back to us for authentication purposes. Your circumstance presents a rare scenario where we won't be able to issue the OTP since your phone isnt with you.
TELUS_Support
Official Support Team
Official Support TeamNFtoBC Thanks for flagging the post.
DanteDMP That's a rough spot to be in and we totally get the frustration with the process so far. The challenge we're presented with is that our system requires two-factor authentication (2FA) to reissue an eSIM. This entails a system generated one-time password (OTP) via SMS to the end-user who would read it back to us for authentication purposes. Your circumstance presents a rare scenario where we won't be able to issue the OTP since your phone isnt with you.
