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No cellular on new iPhone/SIM card
I have a new iPhone with new SIM. I have my old iPhone with its own SIM. My new phone doesn’t have cellular data but my old phone does. How do I get the cellular to work on new phone? Do I need to rem...
update:
As guided by TELUS_Support, "settings --> general --> reset iPhone ---> reset ---> delete all eSIM cards." The signal bar was back and I could make calls right away.
Thanks to everyone!
Hi I swapped the SIM via self-serve online, and it showed the new SIM was activated right away. But after 2 hours, it still no phone signal. Do you know how long it will take? thank you
TELUS_Support
Official Support Team
Official Support TeamHi LT1 - it should be immediately done. Please place your phone in airplane mode and then disable airplane mode. That should force the phone to look for a signal
update:
As guided by TELUS_Support, "settings --> general --> reset iPhone ---> reset ---> delete all eSIM cards." The signal bar was back and I could make calls right away.
Thanks to everyone!
I did just now. it did not work. I even took the SIM card out and reinserted it, turn on and off several times
- TELUS_Support
We'll send you a message to make sure that the change took place on our end
verified, thank you
