Forum Discussion
New iPhone 16 PRO didn't come
Hi,
Telus called me to offer a new deal - iPhone 16 or whatever PRO for 2 years contract and good deal for monthly payment - twice less than now - for my tel <Admin edit: removed personal informati...
Nighthawk
Community Power User
Community Power UserI hate to say it but that person that you were dealing with is not from Telus. That phone number isn't a Telus number. They are a scammer and this is a fairly common scam.
Telus has more information on their brand impersonation scam article on the forums here.
You definitely need to speak with someone at Telus directly as soon as possible. You can either try calling Telus Mobility's actual number at 1-866-558-2273 (can be found on Telus's contact page under Mobility phone support), or you can send TELUS_Support (official Telus support account) a private message on the forums here. If you click their username, on the page that appears there will be a button on the top right that says Message. Click that to create a new message.
If you gave the scammers any info like your password or payment info, you'll need to change your password and you may have to reach out to your bank. If they sent you an email and you had to reset your password or fill in some form, that's also a problem.
