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JeffKang2's avatar
JeffKang2
Friendly Neighbour
3 years ago
Solved

New eSIM and new phone for reception issues

Hi there, I've been having reception issues. I'm guessing that a new SIM card might not help, but it's been almost half a decade with the current SIM card, so I thought that I’d just get a new one. ...
eSim
SIM card
  • JeffKang2's avatar
    JeffKang2
    3 years ago

    Hi, nevermind, it was pretty straightforward.

     

    I pressed the “download a new eSIM”, and scanned the card with QR code that was mailed to me.

     

    I pressed the slider “use SIM”

     

    After that, I went back to the website

    https://www.telus.com/my-telus/mobility/manage-sim/android?intcmp=tcom_mob_manage-sim_button_continue

     

    Chose the option:

    "I want to transfer my number to a new physical SIM or an eSIM QR code voucher"

     

    I typed the SIM card number that was on the back of the card.

     

    It asked where to send a verification code, and I chose my e-mail address.

     

    After entering the code in my e-mail, it said that the activation was complete.

     

    I saw my old phone lose reception, and the new phone also didn't have reception, so I thought something went wrong.

     

    After restarting my new phone, I saw reception.

     

    Thanks,
    Jeff

dru's avatar
dru
Icon for Community Manager rankCommunity Manager
3 years ago

Is this the card you received? Also, which phone model do you own?

 

 

  • JeffKang2's avatar
    JeffKang2
    Friendly Neighbour
    3 years ago

    Hi Dru, that is the card that I assume will come. I only placed the order a couple of days ago.

     

    I have the new Pixel 8, which gives me the eSIM option.

     

    From the two options:

    I want to transfer my number to a new physical SIM or an eSIM QR code voucher

    I want to transfer my number to an Android device

     

    I assume then I go to the first one after the card arrives.

     

    Best,

    Jeff

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