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New EPP line activation waiting time
Hi! On November 28 around 19:30 (MT) I ordered two BYOD plans through EPP portal, both with $60 Unlimited CAN-US 100 5G+ plan (along with $5 PAP discount and 24 months $15 bill credit, so $45 each li...
Hello, if you signed up for eSIM for your EPP lines, you can just call EPP customer service (+1 844-888-4440) and they'll process your new lines for you. I called them yesterday and they just activated my new lines during the call. Also don't forget to confirm all the discounts, credits, etc with customer service.
TELUS_Support
Official Support Team
Official Support TeamHi dmbennett - There are delays to our shipping process due to the strike but we can check the status of your order if you send us a private message
There isn't anything to ship though? It's an eSim. Yes you can please look at my orders. I bought 1 new iphone 16 to replace the phone I am using now and am awaiting it's arrival. Then I ordered another line that I am using my own device for and I selected an eSim. My order shows that it has been stuck on "order placed" since Dec 2. Hopefully this can be resolved somewhat easily. Thanks.
- TELUS_Support
We still ship our eSIM vouchers due to privacy. We'll send you a private message to check the status of your orders
