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New EPP line activation waiting time
Hi! On November 28 around 19:30 (MT) I ordered two BYOD plans through EPP portal, both with $60 Unlimited CAN-US 100 5G+ plan (along with $5 PAP discount and 24 months $15 bill credit, so $45 each li...
Hello, if you signed up for eSIM for your EPP lines, you can just call EPP customer service (+1 844-888-4440) and they'll process your new lines for you. I called them yesterday and they just activated my new lines during the call. Also don't forget to confirm all the discounts, credits, etc with customer service.
This is happening for me too. It said 1-3 days and now it has been 7 days since I placed the order. This was supposed to be the easy option so I could just set the phone right up rather than going into the store and waiting in lines. I don't have EPP, is there a solution for regular orders?
TELUS_SupportOfficial Support Team
Hi dmbennett - There are delays to our shipping process due to the strike but we can check the status of your order if you send us a private message
There isn't anything to ship though? It's an eSim. Yes you can please look at my orders. I bought 1 new iphone 16 to replace the phone I am using now and am awaiting it's arrival. Then I ordered another line that I am using my own device for and I selected an eSim. My order shows that it has been stuck on "order placed" since Dec 2. Hopefully this can be resolved somewhat easily. Thanks.
- TELUS_Support
We still ship our eSIM vouchers due to privacy. We'll send you a private message to check the status of your orders
