Forum Discussion

D_sahan's avatar
D_sahan
Neighbour
2 years ago

Network Problem

I am experiencing a problem in my phone (iPhone 14 pro). It is disconnecting my data calls(Especially WhatsApp, messenger) when i am calling using mobile data. It showing as reconnecting every 5 seco...
D_sahan's avatar
D_sahan
Neighbour
2 years ago
Hello,

I have been using LTE for the last two weeks. But there is no improvement. I am really fed up with this. What else can we do?

Thanks & Regards,
Sahan Mudannayaka

TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
2 years ago

Here are a few steps to try and resolve this issue:

Network Settings Reset:

  • Go to Settings > General > Reset > Reset Network Settings. This will reset all network-related settings to their defaults but will not delete your data.

Check for Carrier Settings Update:

  • Sometimes, a carrier settings update can fix connectivity issues. Go to Settings > General > About. If an update is available, you should see a prompt to update.

Software Update:

  • Ensure your iPhone has the latest iOS update. Go to Settings > General > Software Update.

Disable Wi-Fi Assist:

  • Sometimes, Wi-Fi Assist can cause issues. Go to Settings > Cellular and scroll to the bottom to disable Wi-Fi Assist.

Check App Permissions:

  • Make sure WhatsApp and Messenger have the necessary permissions. Go to Settings > Privacy > Microphone and Camera to check that these apps have access.

 

Network Coverage:

  • Ensure that there are no ongoing network issues in the Kamloops area. Sometimes, localized network issues can cause disruptions. telus.com/outages

5G vs. LTE:

  • While it’s frustrating to be advised to switch to LTE, this can sometimes be a temporary workaround while the network issues are being addressed.

Contact Tech Support

  • If the issue persists, contact our Tech support team so they can look into the issue. 
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