Forum Discussion
Network Problem
I am experiencing a problem in my phone (iPhone 14 pro). It is disconnecting my data calls(Especially WhatsApp, messenger) when i am calling using mobile data. It showing as reconnecting every 5 seco...
TELUS_Support
Official Support Team
Official Support TeamHey D_sahan - Try using LTE. I understand you are paying for 5G, but it is a troubleshooting step to try to reduce as many variables as possible.
You could try swapping your SIM to a new one as well
I have been using LTE for the last two weeks. But there is no improvement. I am really fed up with this. What else can we do? I took out my sim card today, cleaned it and inserted it again. But no progress.
- TELUS_Support
I would visit a TELUS store near you and advise them of the problem to see if they can replace the SIM card for you
