Forum Discussion

lestery's avatar
lestery
Neighbour
5 years ago

network and Wi-Fi

I am using macOS Catalina 10.15.7. My Network says my Wi-Fi is on and connected to Telus 4900 at I.P. 192.168.1.65, but I am unable to back up my I-phone or get Safari on my I-pad. Thanks. 
NFtoBC's avatar
NFtoBC
Icon for Community Power User rankCommunity Power User
5 years ago

Can you provide a bit more detail as to what steps you have taken, and where you are trying to back up your iPhone?

 

Are you connected to Wi-Fi on either the iPhone or iPad?

 

  • lestery's avatar
    lestery
    Neighbour
    5 years ago

     My I-phone, I-pad, and MAC all show that the WiFi is on, and my MAC shows that I am connected to Telus 4900 at 192.168.1.65.

    My pad is connected by a hub connected to my MAC, but when I try to use Safari on the pad the message says that I am not connected. Also, I used to get e-mail on my pad until last November. I plug my phone into a separate outlet to charge it.

    • Nighthawk's avatar
      Nighthawk
      Icon for Community Power User rankCommunity Power User
      5 years ago

      A few questions.

       

      1. What exactly is a Telus 4900? I know of the T3200M but I've never heard of a 4900.
      2. If your iPad is connected to your Mac with a USB hub, that won't affect the network / wifi on the iPad. It would only affect the speed at which you can charge the iPad as some hubs are lower amperage. You won't get a network signal from your Mac through a lightning cable to your iPad or iPhone.
      3. Plugging your phone into a different USB outlet or charger won't have any affect on your network connections.
      4. The Wifi being turned on, on your iPad or iPhone, is different than your devices being connected to your network. Do you know the name of your wireless network? When you go into the Wi-Fi settings on your devices, does it show that network name at the top of the screen with a check mark beside it? If no, does it ask for a password when you choose your own network? >>> Recommended: https://support.apple.com/en-ca/HT204051
      5. Does cellular data work on your iPhone? If you've gotten some emails on your phone recently, you either had a wifi or cellular data connection.
      • lestery's avatar
        lestery
        Neighbour
        5 years ago
        The “Telus 4900” is a network which I thought I had joined when I switched my “ telusplanet.net” address to gmail.com in November 2020 when Telus Communications advised me that the “.net” address were being changed over to g.mail. Both devices show WiFi turned on, both ask to connect to a network, with Telus4900 included in the drop-down list, and both show a locked padlock, the WiFi symbol, and an “i” in a circle to the right of the list, and both ask for a password.

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