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777's avatar
777
Neighbour
10 months ago

Need help retrieving a puk for my sim

Unable to make or receive calls

5 Replies

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    • TELUS_Support's avatar
      TELUS_Support
      Icon for Official Support Team rankOfficial Support Team
      10 months ago

      777 We can help with the PUK code :). Just to be clear, though: the SIM PIN is user enabled but we've sent you a private message to help you out with the PUK. 

      • 777's avatar
        777
        Neighbour
        10 months ago
        Two weeks ago telus gave me a new puk as I had problems prior same issues but was able to make phone calls
        This time I can not make or recieve calls
        Not a happy person right now
        This is my life line as I live on a small Island and donot have access to a telus store
        Shows it is enabled but my phone says differently
        The puk worked for one day only
        I tried taking it out and putting back and tried the puk again and did not work
        I only have one chance left before it locks permanently.
        Been unable to get ahold of you people for 2 weeks.
        Here is my account information
        Telus account # 12212762
        SIM card # 8912230000185118668
        Version IPhone 8plus 16.7.10 IOS
        IMEI# 359499088077814
        Last puk # telus gave me 86428578
        Thank you kindly
        Faye H

  • 777's avatar
    777
    Neighbour
    10 months ago

    Cannot make or receive calls iPhone sim pin locked

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