Forum Discussion
Mobility plan data sharing and bill quote discrepancy after transfer
I just spent literally three hours on the phone moving one number from Freedom Mobile and two numbers from a business account that I needed transferred into my own name. Opened a new mobility account and agreed to and confirmed all amounts prior to ending the call and now when I log to the Telus Portal the amount on the Freedom Mobile number is 30.00 higher than quoted and the data on the other two say not shareable and I specifically asked if all plans were shared and he assured me they were. WTF now I have to call back and spend even more time
3 Replies
I was but because the original agent that told me this was unavailable. She said I would receive a call back yesterday afternoon and of course I didn't get one so I have not been helped.
TELUS_SupportOfficial Support Team
Hmm, that is tough. Look out for a message from us so we can perhaps arrange another follow up with ya!
- TELUS_Support
Hello Tradley, were you able to speak with an agent regarding your offer ?
