Forum Discussion
MOBILITY INCREASE
Dear Telus
Please tell us how you don't want to keep loyal customers. You continuously increase fees. New customers get such great deals yet long term customers get the increase. $5 this month. What next month? No additional benefits. No representatives available to speak with.
Guess it's time to say so long. I'll be looking for better deals with different servers.
3 Replies
I recently got a new contract for less by asking nicely. Best rates are reserved for long term loyal customers is my experience.
Try it.
This matter cannot be solved when virtually too bad so sad is attitude. 2 mobility lines. Family plan from day 1. Now one line increased $5. The basis is increases happen. So glad no contract. As chances we're gone. And when home services contract up same. And then home security. Your loss. Mind you. Telus does not care!
- C_Fun
Community Manager
Hi there, we truly value your loyalty and are sorry to hear how disappointed you’re feeling.
From time to time, small rate adjustments are made so we can continue investing in our network, improving reliability and bringing new features to our customers, but we absolutely understand how frustrating it can be to see increases without added value.
Please send TELUS_Support a private message with your account details so we can take a closer look and review your current services.
