Forum Discussion
Mobile Internet Problems - Vancouver area
For the last three days, myself and many others in the Vancouver are have been having problems with mobile data at specific times.
From about 2:30 PM Pacific time until sometime after 6:00 PM, certain sites will not load at all and many other sites (including this one) are slow to load. Every day, it's the same set of websites that are affected, and it seems that it's possible that a piece of hardware is refusing connections from Telus network devices.
Anyone in my area also having this?
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I have the same problem for few days as well for start morning until the end of day sometime all day long, called support no help at all and just tell you to reset the settings and keep on saying is your phone problem and we don't have any issues on our side. Come on man I have 2 iPhone and 2 android all have problems at the same time? Seriously
TELUS_SupportOfficial Support Team
Yes same problems for me. 5g and 5g+ connections, 3-4 bars signal strength, no data for several of my apps, even after updates and restarts. IPhone 15pro. All afternoon today (tuesday oct 15)
- TELUS_Support
We recommend reaching out to tech support to report the issue. They can create a trouble ticket to investigate it further.
- TELUS_Support
Have you checked out our Mobility coverage map at https://www.telus.com/en/mobility/network/coverage-map or spoken with our Mobility team directly about this?
