Forum Discussion

Mngca's avatar
Mngca
Neighbour
10 months ago

Mobile data is not working since March 2nd

Does anybody experience the same situation, I'm on the $100 / yr, 2GB / m prepaid plan. The mobile data is not working since March 2nd.  
TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
10 months ago

Hey! Is it possible you have used up all the data? are pages and apps not loading? 

  • Mngca's avatar
    Mngca
    Neighbour
    10 months ago

    No, it's just a few days of the monthly cycle. I went to the local Telus mobility store today, the agent helped me to contact the technical support representative. Almost half an hour on the phone the issue seemed to have resolved. But after a brief moment of connectivity the problem reappeared. No mobile data afterwards.

    • TELUS_Support's avatar
      TELUS_Support
      Icon for Official Support Team rankOfficial Support Team
      10 months ago

      Can you send us a private message? We'll see how we can help. 

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