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Missing ultimate accessory package with new purchase of new device
Anyone else receive a new device that was also supposed to receive the AXS ultimate accessory package? I ordered two new S24 Ultras and the promotion was to include accessory package. Neither device ...
Purchased my S24 online as part of the Boxing Day Promo as well. I was assured that I qualified for the promo, but it has been nothing but a complete nightmare trying to resolve issues with TELUS. Received notifications that my phone was delayed, then lost, then cancelled, and all of a sudden was delivered withoiut accessory bundle, nor an sd card!! Countless hours spent on hold and on the phone with several agents, no resolution. My last call was FOUR hours of my time only to be transferred to third department (on same call in same day) and then after another 45 minutes, the call was disconnected. I have not called back! Needless to say I am beyond frustrated with this entire experience and with TELUS as a whole.
