Forum Discussion
Mess with online order
I ordered my new phone online recently. Currently the name of the account holder is in my mother's name. The account used to have all of our family member's number for a family discount, but only m...
TELUS_Support
Official Support Team
Official Support TeamHi Michch - We hear your feedback - we do recommend doing a transfer of ownership into your own name so in the future you are able to do the verification. We do acknowledge that the process you tried to follow did not have the resolution that you expect and we will pass this feedback along to the team
That's fairly an inadequate response. At the very least, is there something that can be done for cancelling an online order, instead of me having to go hours waiting and talking through the phone?
- TELUS_Support
Yes, we will send you a private message so we can get that info.
Saw your private message. Clicked the link and confirmed. Not too sure how to message you back. In the meantime, I was able to resolve the issue of cancelling the order through conference call. Took me an hour, but that's done. Someone else in TELUS tried to help with return label, but for some reason my email haven't received the email with the return label. If you can help with that that would be great.
