Forum Discussion
Loyalty offer not on my order or contract
I had a Loyalty offer, which would expire March 10 2026. I could upgrade my new Samsung S26 Ultra: From 256g to 512g. Free. And, get the, "Galaxy watch 8 on us". Doesn't show on my order, or my ...
When I was redirected. The voice message said, "Our offices are not open". That was at 9:50am. Telus Canada hours are supposed to be from 9am-7pm.
As for the upgrade of storage, I clicked the 512gb. The price was the same at checkout for the 256gb. But The bill shows a 256gb phone. And nothing else.
TELUS_Support
Official Support Team
Official Support TeamWe sent you a private message to gather your account info and see how we can help :).
