Forum Discussion
Loyalty offer not on my order or contract
I had a Loyalty offer, which would expire March 10 2026. I could upgrade my new Samsung S26 Ultra: From 256g to 512g. Free. And, get the, "Galaxy watch 8 on us". Doesn't show on my order, or my ...
TELUS_Support
Official Support Team
Official Support TeamHi Sean, you're definitely right and should be getting the watch within a few weeks. So when you were transferred the call did not connect you with an agent and just disconnected?
When I was redirected. The voice message said, "Our offices are not open". That was at 9:50am. Telus Canada hours are supposed to be from 9am-7pm.
As for the upgrade of storage, I clicked the 512gb. The price was the same at checkout for the 256gb. But The bill shows a 256gb phone. And nothing else.
- TELUS_Support
We sent you a private message to gather your account info and see how we can help :).
I am not a scammer. I am a 56 year old man. Who just wants, what Telus offered me.
