Loyalty and overseas

retired employee,  you used to be able to ask to speak to a Canadian and there was that queue. I can confirm that the training is the same whether speaking to a Canadian rep or overseas. However as the training is the same a overseas rep should be able to help. sometimes when speaking to a overseas rep they may not understand due to English is a 2nd language.  there's a internal feedback process for communication issues that a manager must address. unfortunately there aren't that many employees left in Canada as there used to be. telus doesn't sell cellphones anymore all they do is finance which I strongly disagree with as I would like to buy a phone but they won't sell me one.  I wish all the customer service, tech support  etc jobs were in Canada but that's up to Darren and the board of directors.