Forum Discussion
LG G8X ThinQ w/DualScreen - Lack of Support???
Anyone know why the LG G8X ThinQ w/DualScreen appears to have been shunned on the support front?
Purchased @ launch from Telus and to-date only received a single update which was January's security patch and that is it!
And as hard as I try cannot find anything in regards to its security patch scheduling (monthly/quarterly).
Understand Android 10 Q is supposedly arriving Q2 2020 yet my variant (LMG850UM2X) appears to be absent from any mention/list.
Contacted LG via Twitter in mid-March receiving the following response...
"thank you for sending us a message. Security updates are not released on a monthly basis. These are typically created upon request from service providers. Often times these updates may be several months apart.
As you can see the above reveals little yet basically blames the "lack of" on Telus, further inquiries to LG on this matter go unanswered.
Understood LG was bad with their support but never thought it'd be this bad especially out-of-the-gate (Nov 1 2019), and in 2020. If memory severs my last LG (G4) fared much better.
So yeah less than impressed right now and even more so when I see lesser, and much older, LG devices receiving updates according to Telus's Software Update Schedule page.
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- There is information on the process of updating phone software in this article.
https://forum.telus.com/t5/Neighbourhood-Blog/Software-Update-Life-Cycle/ba-p/53596
The phone manufactures create the updates. The carriers request the update from the manufacturer only after there is a new version. If there is no new version then there is no reason to make a request.Thanks xray but guess I should have been more clear as I'm quite aware as to how it is supposed to work...
When I first contacted LG my primary focus was oriented towards security patches being stated as follows...
"Are there plans on LG issuing more updates, specifically in the security department, for the LG G8X ThinQ model LM-G850UM? Still on January's issued update for usability, functionality, and security, only update I've received to-date on this device."
After their initial reply I responded back in part with...
"Google fixes security related bugs “monthly”, posts these changes on AOSP and/or notifies its partners (every OEM which has a Google certified Android device). The smartphone maker (insert LG here) then incorporates these fixes into their firmware giving a copy to the carriers. The carries approve the fixes then the release is sent out to devices over the air."
Anyway was just looking to see if anyone on here had some "in-side info" (LOL) beyond that which I've been able to obtain. Long shot sure yet until question(s) like these are asked one never knows.
- Nighthawk
Community Power User
If Telus knows when an update is coming or will be released, it is added to the software update list. Other Canadian carriers do not show any recent updates for the LG G8X ThinQ. I couldn't find an update list for Bell but they are listing the phone as having Android 9 still. Telus won't request a monthly security patch / update / major OS update from the manufacturer. The device manufacturer creates one and releases it to the carriers. The only time a carrier would request a specific update from the manufacturer is if the prior on that was released had major problems.
Judging by the response elsewhere online, Canadians aren't alone in waiting for updates for the G8X. The report that the Android 10 Update for the G8X was coming in Q2 2020 was from an Italian press release from back in January. LG hasn't posted a single update on their english websites so that Q2 date may be specifically for the Italian version of the update, as well as possibly the European release. There haven't been any announcements from LG when the Android 10 update for the G8X will hit other areas of the world, including North America.
