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ayanch's avatar
ayanch
Neighbour
11 months ago

Koodo account deactivated

Hi, I bought a new Koodo sim card with a new number on 4th Jan 2025. Immediately after the sim was made active, I got a mail stating the service is cancelled. I rushed to the store again and they to...
TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
11 months ago

Hi ayanch​ - with Koodo being a subsidiary, they still operate under their own processes. It would be best to post on their Community so they can assist with this.

 

Alternatively you can send them a message on Facebook or send our TELUS_Support​ handle here a private message and we'll be around to help.

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