Forum Discussion
kid lost phone with prepaid 365, can't switch SIM
Hi, My kid lost his phone that has the prepaid 365 plan, Sim is lost too in the phone. I got a new SIM today and have an other phone for him but I am unable to switch the SIM, no option to do so in...
i have the same problem here, went in person to the store, waited for 30mins to get a new SIM card, and the guy told me to call hotline to swap it. Called hotline multiple times but got hang up and ask me to use telus assit.
Tried telus assist but it just asked me to leave a phone number for call back. I lost my only SIM card, so how can I get a call back? I have to go to a friend's home and use his phone no. to get a call back?
Just replacing a lost SIM, why make it so difficult?
