Forum Discussion

bigsmoke's avatar
bigsmoke
Friendly Neighbour
11 months ago

kid lost phone with prepaid 365, can't switch SIM

Hi, My kid lost his phone that has the prepaid 365 plan, Sim is lost too in the phone.  I got a new SIM today and have an other phone for him but I am unable to switch the SIM, no option to do so in...
jackrabbit000's avatar
jackrabbit000
Leader
11 months ago

Telus removed the option to swap SIM’s on myTelus for prepaid.  You have to call them to get it swapped over or go to a Telus or Koodoo store.  

bigsmoke's avatar
bigsmoke
Friendly Neighbour
10 months ago

Was told instore has to be online, more run around

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team
    10 months ago

    Hi there, we will send you a private message. 

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