Forum Discussion
kid lost phone with prepaid 365, can't switch SIM
Hi, My kid lost his phone that has the prepaid 365 plan, Sim is lost too in the phone. I got a new SIM today and have an other phone for him but I am unable to switch the SIM, no option to do so in...
Telus removed the option to swap SIM’s on myTelus for prepaid. You have to call them to get it swapped over or go to a Telus or Koodoo store.
Was told instore has to be online, more run around
TELUS_SupportOfficial Support Team
Hi there, we will send you a private message.
