Forum Discussion
kid lost phone with prepaid 365, can't switch SIM
Hi, My kid lost his phone that has the prepaid 365 plan, Sim is lost too in the phone. I got a new SIM today and have an other phone for him but I am unable to switch the SIM, no option to do so in...
Telus called while I was working, asked when they could call back, they guaranteed me they would call back at the agreed time, then didn't call back. Of course, this should be completely expected. They don't care about their customers. You would think they would care about stock holders. I think I'll dump my Telus stock, I can't support the terrible service offered by any of these corps. I'll also change the many Telus/public accounts I have and be sure to let everyone I know how poorly Telus treats their customers. I don't care how big or small my clients are. Everyone gets treated the same. I encourage everyone else to do the same. No sense in loyalty to these companies, they have none to you and there are equal or better deals everywhere else.
TELUS_SupportOfficial Support Team
Hello bigmsoke, we have had to tighten security regarding SIM swaps due to numerous frauds. Our team will be happy to help you here so we will send you a private message soon, thanks!
Did that affect your ability to do what you said you would do?
I was told I would receive a call back - no call back.
It also seems that it could be infinitely easier to get actual help with an account rather than the purposeful hiding of information to diminish the amount of people you need to actually assist. Most people likely just open a new account and throw more money at Telus. This is a fabricated response as there are lots of ways to keep things secure,p. It’s a choice to reduce customer service.
It’s bad business and shows contempt for your customers.
I’ll spend a bit of time each day telling folks not to spend any money on Telus, and why the stock price will retreat based on the contempt for customers. No business can survive long term with this attitude. It’s so obvious that Telus looks forward 90 days burning the future business to the ground.
Dennis Patterson
Big Smoke Audio
Toronto, ON
- TELUS_Support
Thanks for your comment bigsmoke, can you please respond to our private message? We can't assist you here since we need access to your account, thanks!
