Forum Discussion

shubh_2024's avatar
shubh_2024
Neighbour
8 months ago

Issue with wifi calling on Motorola

Hey guys, 
Is anyone else keeps gettin dropped off from wifi calling with Telus. I started noticing this from today

1 Reply

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team

    Thanks for reaching out — we’re sorry to hear about the trouble with Wi-Fi Calling. If you're getting dropped calls, here are a few steps you can try to troubleshoot:

    • Restart your device – Sometimes a simple reboot can help refresh the connection.
    • Toggle Wi-Fi Calling off and back on – You can do this in your phone’s settings under Wi-Fi Calling.
    • Ensure strong Wi-Fi signal – Weak or unstable Wi-Fi can cause drops. Try switching to another Wi-Fi network if possible.
    • Update your device software – Make sure your phone’s operating system and carrier settings are up to date.
    • Reset network settings – This can help clear out any conflicting configurations (note this will also reset saved Wi-Fi networks).
    • Router reboot – Restart your modem/router to refresh your internet connection.