Forum Discussion

Chang's avatar
Chang
Neighbour
6 months ago
Solved

Is this a scam?

I recently recieve a call from 888-519-0122 and he he use a email address <Admin edit: removed email address>. He claim he is from Telus retention. He offer me $35 60G Canada/US and ask me to screen shot iPhone setting->general->about to activate an esim. Is he legit?

  • TELUS_Support's avatar
    TELUS_Support
    6 months ago

    Thanks for authenticating your account, Chang. We can confirm the rep you spoke with was legitimate. He confirmed he was walking you through how to add an eSIM.

2 Replies

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team
    6 months ago

    Thanks for authenticating your account, Chang. We can confirm the rep you spoke with was legitimate. He confirmed he was walking you through how to add an eSIM.

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team
    6 months ago

    We've removed the email address to prevent doxing but we'd have to pull up your account details to look into it further. We'll send you a private message to start that conversation :).

    Please keep an eye out for a notification in your email and in the envelope icon in the upper right corner of this forum. 

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