Is the service (or lack of) a telus thing, or Maximum Mobility store

I know i never bought the z fold, but on the computer at Maximum Mobility i was told this was the second time i was wanting to exchange the phone, i said i was not , but they were quite insistant that i had a f fold for less than an hour, and then exchanged it for a z flip. I asked if the screen was a known issue at the time i bought it and the TELUS rep said not to her knowledge but buy the TELUSCARE package and you will be covered from screen breakage. I knew nothing of a company called asureon, i did not go into an asureon dealer to buy the phone, and i am not being charged the 15.00 a month for coverage that comes back denied for a plan called asureoncare. Telus is where i went, and telus will deal with it or telus will loose yet another customer (yes, i know you could care less if i leave).