Is reauthid.com actually linked to Telus?

thank you very much for confirming. That’s what I was looking for.

Since you asked about the context, I’ll give you more details. Summarizing, it has been frustrating and confusing.

The problems started because I placed the order 5 days before a trip abroad and, 3 days later, I had not received any follow up and my order status link did not show up any updates (even though the order confirmation email promised a response within 24 hours).

During my first call I had to give the person in the other end the information in my order, correct them a few times because they didn’t seem to know about the Black Friday offerings nor know what I had ordered.

After giving my data again, I was told to expect a callback to verify my identity with the person who would call next but, because I was driving, I asked for a 30 minute delay so I could do so safely from work. This was blatantly disregarded: the next call arrived probably about a minute after hanging up the first call. Exasperated by the lack of consideration, I do not recall answering.

The next day I got a generic email apologizing for the lack of updates on the orders and promising that the web store team would catch up over the next 2 weeks.

Coming back from the trip, I still didn’t have any new information so I called again. This time I was told to “verify my identity” and received an amalgameast.reauthid.com link over SMS which came from an area code in California. I was still in the call and complained that the address did not belong to Telus.com but the response was that they understood I might not trust it but they could not process my order unless I gave it pictures of my drivers license. Seeing that the DNS record confirmed that reauthid.com is not affiliated to Telus, I decided to look for references that Telus actually uses that service web and found nothing. That is why I asked the question here.

Since then, I have received other unannounced SMS links, but now they come from short numbers I cannot verify. Some of those are probably affiliated to Telus because I have received Koodo messages from them in the past.

However the information I receive is contradictory: I have emails asking me to call between 10 am and 10 pm EST Monday to Friday, but last Saturday I lost a callback… which was quickly followed by another SMS with what seems to be an actual Telus link, sent from a short number but broken, probably created by someone without access to the data in my order because they mixed up my first and last names.