Forum Discussion
Is reauthid.com actually linked to Telus?
I signed up for a deal on a USA / Canada / Mexico roaming plan that I saw advertised on the Telus website during Black Friday, and then nothing really happened: no updates about the status of the ord...
Nighthawk
Community Power User
Community Power UserI'm assuming the previous discussion you referenced is this one: https://forum.telus.com/t5/Mobility-Services/Why-Telus-identity-verification-links-do-not-point-to-telus-com/m-p/149862
Normally Canadian carriers are required to verify ID when someone signs up for service. Were you an existing customer already?
While the link may be legit if the email came from Telus, I'm personally skeptical about reauthid.com because there is no information on that company or website associated with that domain. Telus may have some other way to verify that doesn't involve an unknown American website whose data retention policies are not known. Maybe they'll let you verify at a local Telus store in person?
Thanks for your interest Nighthawk ! That is the message I referred to.
I am not an existing customer and frankly this experience doesn’t entice me to pursue the matter any further: the site seems designed to keep you going around in circles away from assistance.
I have considered going to a store and asking, although the original offer said something to the effect that the web store process is distinct and saves you the hefty connection fee.
To clarify, I don’t object to my identity being verified, all I expected to find is a mention or instruction in the Telus site stating that yes, the identity verification would happen through that service… Instead, I get text messages from somewhere in California (apparently) telling me to use reauthid.com
