Forum Discussion
iPhone 12 5G vs LTE Data Timeout
Device: iPhone 12 Pro purchased new through Telus 2 years ago I was wondering if anyone has had this experience. In Edmonton, I use LTE because if I try to use 5G I find that I often get data...
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Community Manager
Community ManagerIt's definitely an odd issue, and I don't think it should be an issue with the device itself being able to connect to a certain band. Reach out to our Mobility team at 1-866-558-2273 or visit the nearest TELUS store and they should be able to investigate!
- I didn’t get a chance to call them but it’s been a few days since I turned 5G back on and the problem seems to have resolved itself or the techs fixed what ever issue was causing it. I knew it wasn’t my phone because why would it persist with wifi calling enabled?
