IPad Pro

Hi CanadasPrincezz 

I completely agree with you, and have submitted this feedback on your behalf to our webstore team to investigate.

With that being said, please note, during COVID-19 some departments within TELUS (and other companies) have been shutdown temporally due to many reasons such as staff calling in sick, some departments are located in regions where they are unable to work in office due to social distancing, and are unable to work from home either due to living conditions. With limited staff for departments such as webstore, it causes a bottleneck and further delays. For example, I work in a specific department in TELUS, however since COVID-19 I am also taking overflow for many other departments to help reduce delays and other bottlenecks. I am even volunteering on this forum in my spare time to help as many people as I can. I understand your perspective as a customer (I am also a Telus customer), and also know that its hard for customers to see the effort TELUS employees are making during this time. Although you are entitled to your opinion based on fact and or feelings, I would like to ensure you we are working overtime, and many are also volunteering in our spare times to help resolve issues such as this one.

As for the "incorrect" delivery status on the TELUS website: Once again, I totally understand how it may appear from your perspective which you are entitled too. Here is a different perspective that will hopefully provide more insight on what may have happened. The complaint regarding the the sock / delivery estimates is a common one. This complaint usually arises when a new device is released. With new releases of all Apple products (including the Apple iPad PRO 4th generation), they are in limited quantity with a high demand of customers wanting to purchase it. At the time you loaded the web page for the iPad, the delivery estimates were likely accurate, but while you were choosing the pricing option, plan option, reviewing your cart, entering your shipping info, searching in your wallet for your credit card, there may be hundreds of other customers purchasing the same iPad faster than you, resulting that delivery estimate changing before you were able to complete your order. 

I am truly sorry for the incorrect expectations that were set, and TELUS will do everything in its power to get more iPads in stock, and ship them out as soon as possible. 

TELUS Employee & Neighbourhood Volunteer :black_small_square:If you found this helpful, let others know by clicking the ❤️ Like button.