Forum Discussion

Gnarly's avatar
Gnarly
Neighbour
11 months ago

Identity Verification through reauthid.com not working

I'm trying to complete my Telus web store order and I need to go through the identity verification process where I upload a picture of my ID and a selfie. The online process isn't working for me,  is there a way that I can go to a corporate store to complete my id verification?

1 Reply

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team

    Hey Gnarly - You should be able to visit a corporate store and show your ID to them to verify your identity. They can then call their support to push the order through