Forum Discussion

hurric's avatar
hurric
Friendly Neighbour
2 years ago

I am scammed by telus store and phone support knows nothing!

I called store on 610 6th St Unit K9, New Westminster, BC V3L 3C2 https://boltwireless.ca/telus-koodo-store-new-westminster-bc/   I am moving my phone from Fido to Telus and was promised $50/month...
  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team
    2 years ago

    Hi hurric - Have you opened your bill fully? We always bill a month in advance and you should be charged partial days. We'll send you a private message to help further

    • hurric's avatar
      hurric
      Friendly Neighbour
      2 years ago

      it's not about the bill. the amount shouldn't be $65. i didn't sign up for $65/month bill.

      • El-Eric's avatar
        El-Eric
        Icon for Community Manager rankCommunity Manager
        2 years ago

        Thanks. I see that you've actually already spoke to our team so there's nothing else that I can do

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