Forum Discussion
Help with poor device.
Ben with Telus for 26 years. Had good and bad phones, survived all. Now, I have a Pixel 8, and the battery does not last six hours with moderate use - emails, random searches and reading news. No videos or social media. Locked with the rest of the contract. Talking to Telus agents is like explaining Norway to a dog, to borrow from Slow Horses. Any suggestions?
6 Replies
- Nighthawk
Community Power User
If you look at the battery usage under the system settings, what does it say is using most of the power?
Have you reached out to Google? It is their device and there are other users experiencing issues with battery life on their Pixels. Some seem to think that a weak cellular signal will also cause the Pixel phones to expend more energy
One of the discussions from Google's support forum recommends starting with this troubleshooting:
https://support.google.com/pixelphone/answer/6090599?hl=en&sjid=15470675138871210884-NC
Another discussion from Google about battery life: https://support.google.com/pixelphone/thread/246106329/pixel-8-and-8-pro-terrible-battery-life-using-network?hl=en
- Thanks. This is not the first phone I use, and my usage pattern has not changed since I got this device five months ago. Checked app usage, all normal within 2-3%, yet by 11am it shows 31% battery. Used today email, some browsing and read two newspapers.I did not get the phone from Google, so I see no reason to chase them.Regrettably this is a bad phone, or I got a lemon.
Excuse typos sent via handheld.Outside of the initial return period, why do you think it's Telus' responsibility?
If you paid for additional device insurance, then you can file a claim for battery or device replacement.
Otherwise they fulfilled their requirements as a vendor selling you a Google phone with Google software that carries a Google warranty. It is most definitely Google you need to chase. Nighthawk has provided some good starting points.
