Forum Discussion
Frustrated and disappointed long time Telus customer
Hi, I am severly disappointed in the recent service I received from the escalation manager at Telus. I am currently traveling outside Canada and I had turned roaming off on my phone but for some ...
There are 2 separate settings for roaming. There is a setting on your phone that only you can control. There is a setting in your account that you and Telus can modify. Both the phone and account settings need to be turned on for roaming to be active. If roaming is turned off on your phone it doesn't matter what the account setting is, roaming will be disabled.
Depending on your phone there is a chance that the phone's OS has certain services that ignore the phone's setting and use data anyway. You may want to Google your phone's model and the data issue to see if others have experienced the same problem.
